Your moving and storage questions answered

Here you’ll find the answers to some of the common questions people have asked us about  how best to move and store their items.

Simply put, mobile self storage refers to the use of a mobile storage unit that is delivered right to your front door (as opposed to traditional self storage using a fixed storage unit at a storage facility). Mobile self storage is more convenient, flexible, cost-effective and secure than traditional self storage.

It’s as easy as one, two, three!

Step 1: You order your mobile storage unit and we deliver it to your location of choice.

Step 2: You pack the mobile storage unit at your own pace.

Step 3: You can choose to store the mobile storage unit at your place, have us move it to a new address or store it at our secure storage facility.

There are three easy ways to book your unit for delivery or pick up.

  1. Use our secure online booking system
  2. Call us on 1300 914 706
  3. Email us at [email protected]

We require 7 days’ notice to deliver your Mobistorage container back to you. If you require your container delivered in less than 7 day’s please note an additional fee of $60.00 will apply in order to accommodate your request.

The maximum weight that can be loaded into a mobistorage unit is 3000 kg.  Exceeding this maximum weight will prohibit transportation or relocation of the mobistorage container. Please note that penalties will apply if the container is overloaded.

We deliver the mobistorage unit on our truck to your desired location at the scheduled time. When you’re done with it, we will load it onto our truck and transport it to it’s next location.

Yes we can take your mobistorage container straight from your old house to your new house. Alternatively we can store it for you at our storage yard in Welshpool if your move out date does not coincide with your move in date.

Your mobistorage consultant will confirm where at your address the container will be placed prior to delivery. You need to ensure there is safe and adequate space for a truck to load and unload the container and it needs to be placed on a flat, hard surfaced area. Ideally the container will be as close as possible to your house to minimise the distance you are carrying furniture. Our drivers can only put the Mobistorage container where it is safe, adequate and possible to do so.

We need approx 48 hour’s notice for any booking cancellations as it affects our delivery and redelivery schedules. Bookings cancelled with less than 48 hour’s notice given will incur a cancellation fee.

We need approx 48 hour’s notice for any booking amendments as it affects our delivery and redelivery schedules. Bookings changed with less than 48 hour’s notice given will incur a demurrage fee.

Yes we can put you in touch with a network of approved Removalists who can assist with packing your container for a nominated fee. These removalists have helped lots of people with Perth Removals.

You can keep your mobistorage unit for as short or as long a term as you like.

We deliver mobistorage units to homes, offices, businesses or worksites from Monday to Friday between 9.00am and 4.30pm.

If you choose to store your mobistorage container at our storage facility, you will only be able to access your unit by appointment Monday to Friday, between 09.00am and 5.00pm. We require 48 hours notice to get your container ready for you and this service is subject to an access fee.

We accept payment via our secure online booking system as well as by eftpos, debit card or credit card. We do not accept cash.

We can only deliver Mobistorage containers to locations within a 250km radius of the Perth metropolitan area. We do not deliver to anywhere outside of Western Australia or any locations within Western Australia > 250kms.

Yes we have a wide range of packing supplies available for purchase with your mobistorage container. If you order these at the same time as your Mobistorage container we can place the items in the container for you and they will be delivered along with the container.

It is the customer’s responsibility to insure their goods. We do not offer insurance for any of your stored belongings either on site at your place or at our storage facility.

Please note that late fees apply for any payments not paid by their due date.

Please note that charges will apply for graffiti cleaning or any type of damage done to the container that requires it to be repaired.

We can cut the lock on your container for you. Please note a fee of $55.00 will apply.

Still have questions? Get in touch with our friendly team!

If your question isn’t on our list, please get in touch with our friendly team who will gladly help out. We’ve been in the moving and storage business for years, we know what works, what doesn’t and what to do to get the best possible value from your storage. Our team has plenty of knowledge and experience and we’re always happy to provide moving and storage advice.

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Here’s what our self storage clients have to say about our services.

Had to store our gear for over a year. We moved from a country area to the metro area and found the service very efficient and hassle free. They were very understanding when we changed our delivery date multiple times due to delays with handover. Very highly recommended. 10/10 ☺

thumb Philip & Sandra Maher
February 15, 2021

Fantastic service. We decluttered before selling our house and Mobistorage was the perfect solution. Delivery & removal were right on time and after 3 months delivered to our new home promptly and removed within hours of us emptying the unit. Brendan and his drivers were all friendly, efficient and helpful. Can't recommend their service highly enough.

thumb Graham McArthur
January 20, 2021

Very professional team and always there to answer any queries. Operation Manager went out of his way to come out and inspect the access to drop-off the storage unit. No hesitation in recommending your service. Keep up the great work!

thumb Steven S
October 21, 2020

We had a great experience with MobiStorage. When we originally booked it was for a direct transfer to new property but it fell through and so the Mobistorage team were more than flexible in allowing us to store the container for 6 months until we had it delivered to our new home. Contents of container were intact and as packed. Delivery and pickup of container was on time and with no hassles. Thanks Mobistorage for making the moving process that much easier. ??

thumb Adam Sargon
October 3, 2020

Good price and great service

thumb Bill Lee
February 24, 2021

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