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Frequently asked questions

We’ve gathered the most common questions here to help you get the information you need, faster.

General

  • What is mobile storage?

    Mobile storage means your container is delivered to your home or business. You pack at your own pace and choose whether to store it onsite or at our secure Perth facility. No trucks, no double handling, no stress.

  • How does Mobistorage work?

    We deliver your container, you pack it, and then you choose whether to keep it onsite or have us store it for you. When you need your belongings back, we simply redeliver the container.

  • What can I store?

    You can store furniture, household items, business equipment, machinery, stock, documents and more. Hazardous materials, perishables and illegal items are not permitted.

  • Can I access my items?

    Yes. If your container is onsite, you have access anytime. If it’s stored at our facility, you can book an access time — simple and flexible.

Delivery

  • How much space is needed for delivery?

    Most homes only require a standard driveway space with around 15m of clearance to manoeuvre the truck into. For tighter delivery locations, we use our Mobi Mover — our specialist delivery system designed for narrow or tricky access.

  • Do I need to be home for delivery?

    No, this is not required. We know people have busy schedules and cannot always be there to receive the container. Therefore we will pre-confirm the requested delivery location at your property with you prior to delivery (via google maps) and our drivers will do their utmost to place it in the desired location for you.

  • What suburbs do you service?

    We service the entire Perth metropolitan area. Check your suburb on our Delivery Areas page.

Packing

  • How long can I keep the container at my address whilst I pack it?

    As long as there is a suitable location to keep the container at your property – you can have it there for as little or as long as you need. We offer flexible short-term and long-term hire.

  • Can I move the container at my property once delivered?

    Containers cannot be relocated onsite without our equipment. If you need it moved, simply contact us and we’ll arrange it.

  • Are the containers weatherproof?

    Yes. Our steel containers are built for WA conditions — weatherproof, pest & fire resistant.

  • What size container do I need?

    View our Storage Container Sizes page for guidance on what fits in each size.

  • Can I use my own locks?

    Yes – we do supply a disc padlock which is included in your storage. You can also use your own lock on the secondary locking point if required.

  • How much weight can I load into my container?

    The maximum weight that can be loaded into a mobistorage unit is 3000 kg. Exceeding this maximum weight will prohibit transportation or relocation of the mobistorage container. Please note that penalties will apply if the container is overloaded

Storage

  • Where is your facility located?

    Our secure storage facility is located in Yangebup, with 24/7 surveillance and controlled access.

  • Can I switch from onsite to offsite storage?

    Absolutely. If your situation changes, we can collect your container and store it for you — easy.

  • How do I access my container at your facility?

    Simply contact us to book an access time during work hours Monday-Friday for a small fee. Our friendly team will have your container ready in our loading area for you. If you require access after hours, this can be arranged also for a small fee.

  • Is there a minimum hire period?

    Yes, the minimum hire period is one month. After that, it’s completely flexible.

  • What happens if there is graffiti or damage done to my container whilst it’s not being stored at Mobistorage’s yard?

    Please note that charges will apply for graffiti cleaning, or any type of damage done to the container that requires it to be repaired.

  • What happens if I’ve lost the key to my container?

    We can cut the lock on your container for you. Please note a fee of $55.00 will apply.

Moving

  • Can I use the container to move house?

    Yes. It’s one of the easiest ways to move. Pack once, store during settlement if needed, and unpack once at your new home. As the minimum hire is for 1 month, you have the flexibility to get it all done in 1 month, rather than 1 day.

  • Do you move the container to the new address?

    Yes. Once you finish packing, we transport your container to your next location.

  • How long can I store the container during settlement?

    As long as you need. Many customers store their container for weeks or months while waiting for keys or settlement to finalise.

Pricing

  • How much does mobile storage cost?

    Pricing depends on container size and whether you choose onsite or offsite storage. Our rates are competitive, transparent and designed for real-world budgets.

    Get a quote

  • Are there any hidden fees?

    No. All costs are clearly outlined upfront — no surprises.

    Get a quote

  • Do you offer goods protection?

    Yes. StoreProtect is available for added peace of mind if you are storing at our storage facility.

  • How do I pay?

    Payments are made monthly through your online account. We accept all major credit cards, BPAY and can set up automatic billing and direct debit.

Booking

  • How do I book?

    You can request a quote online or call our team on 1300 914 706 to arrange delivery.

  • How much notice is required?

    We tend to book out 2 weeks in advance for deliveries so we recommend booking as early as possible, especially during peak moving periods, but we’ll always do our best to accommodate your timing.

  • What if I need help choosing a size?

    View our storage container sizes page or call us — we’ll help you choose the right size for your home or business.

  • What if I need help packing my container?

    Our guides offer great packing tips and we can also organise trusted removalists to load your container if needed.

Still unsure?

Contact

Need help right now? Our team is here to support you with clear, friendly advice.

Contact us

Guides & tips

Real-world advice to help you pack, store and move with confidence.

Explore Guides & tips

Delivery areas

From Yanchep to Mandurah and everywhere in between. We deliver secure storage containers to homes and businesses across the entire metropolitan area.

Find your suburb

Speak to a Mobistorage team member today.

1300 914 706

Mobile storage, made for real life.

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